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The real pain, which is not a big thing, in Teams is if you're a small business user, it is really hard to get somebody on a different domain into your list of contacts. 'In Teams, it is a little tricky to set up a guest or to become a guest on someone's domain, but if people do that, then you have an improvement in the shared access.

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So, it's a matter of minutes to add new users, buy a new license pack for them, assign the licenses to them, and get them logged on. 'As a small business, the big thing for us is the ability to onboard new people easily.You do need to pay for features and add-ons. However, in Excel, two people can work on the same document, however, it's not truly in real-time. If Word colaborative work on a document works in most cases. The Office solution has collaborative capabilities, however, it's not as advanced as, for example, Google Docs. I wish that it would have been available already. They call it Labmda functionality in a beta release, but they have not released it yet. In Excel, Microsoft is creating better programming functionality, which would allow you to programme without actually programming, which is easier than Visual Basic. This is the telephony side and integration with voice devices could be better. However, Skype on Teams doesn't work this way. Teams is, in some respects, lagging behind Skype for Business in some telephone-related features. For example, if I'm talking to you through our Jabra earpiece and if I speak on Skype for Business, and I want to end the conversation, I can press a button on my earpiece and it drops the call. Right now, what's listed there is from February. It hasn't been updated for at least half a year. Once you update Office, there's a button which takes you to the Microsoft website that is supposed to show what is new in the latest release of Office. They need to standardize the design in a lot of ways.

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Microsoft has different tweaks on various interfaces. If you look, for example, at where the button to update Microsoft Office software is in Word, Excel, and Outlook, they're in three different places. If there was a way to make the product more intuitive, that would be helpful for the end-users. The solution could always be a bit more secure. They need to work on building up their documentation again. There used to be a lot of articles, however, they've dropped off or have gotten removed and therefore there's less available knowledge online. From a support perspective, if you want to rank how good the support is, it's probably around seven at this point in time. It's been like this for about one to two years now. Of late, the support has been very patchy at Microsoft's end. There needs to be more than just the capability of flagging an end-user. If Microsoft could do something about data loss prevention, that would be ideal. I'm not sure if that's a feature that could possibly be added to Outlook.

If they're prompted to check before sending, we can prevent data from getting leaked out to external parties. We need something to stop them before they send out an email to an external party. That's why we are trying to figure out what other solutions are out there - to see which could probably aid end users. They do not try to make changes to the behavior that they follow. When they realized, they just blame Outlook for being at fault, however, they do not think of themselves as a problem. We had some hiccups where people would inadvertently send things out to external parties. I rate Microsoft 365 Business a seven out of ten. Most of the time, I recommend Google Workspace. Microsoft Azure is not the most user-friendly platform compared to AWS, for example. The only reason somebody would want Microsoft over Google is that they are used to the Microsoft desktop applications. I mostly recommend Google Workspace over Microsoft. Microsoft does become more expensive when you start adding on features. From a cost point of view, Google Workspace and Microsoft costs are not complicated anymore. If someone is looking for a fully integrated solution that is not Google, then the next best choice is Microsoft 365. However, from a functionality point of view, I would rate it approximately an eight out of ten.

From a UX point of view, I would rate it approximately a six or seven out of ten. Microsoft is not the most intuitive of platforms, with regards to their Azure cloud.

I have been using Microsoft for over 20 years and when you use Microsoft for a certain period of time, you get used to the way they do things, whether or not you like it, it does not matter.

Microsoft 365 business